SUPPORT
Have a question or need assistance? Our support team is here to help you.
Fastest response: Message us on WhatsApp
Prefer email? support@gogymbetter.com
We’re available Monday–Friday and usually respond within a few hours.
We look forward to assisting you with anything related to your GOGYM BAG experience.
Need Help?
Find Quick Answers Below
How do I place an order?
Simply click “Add to Cart” and proceed to checkout. The process is quick and secure. If you need help, just drop us a (Message on WhatsApp) +61 421 105 904
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and other secure payment options, depending on your country. Your data is always encrypted and protected.
Do you offer free shipping?
Yes — we offer free worldwide shipping from our nearest fulfillment centers. We ship from locations like Australia, China, and others to ensure fast and reliable delivery.
How long does delivery take?
Orders are processed within 1–3 business days. Delivery time varies depending on your location but typically ranges between 5 to 12 business days.
Can I track my order?
Absolutely. Once your order is shipped, you’ll receive a tracking link via email or WhatsApp — or you can simply click the “Track Your Order” button at the top of our website to check the status anytime.
What is your return policy?
You have 30 days from delivery to request a return. As long as the product is unused and undamaged (original packaging is not required), you’re eligible for a refund.
⚠️ Please note: return shipping costs (both ways) are the buyer's responsibility.
Do you offer exchanges?
We currently do not offer direct exchanges. You can return your order for a refund and place a new order for the item you want.
How can I contact support?
You can reach our support team via WhatsApp (+61 421 105 904) or support@gogymbetter.com .
Is the GOGYM BAG covered by any warranty?
Yes — your GOGYM BAG is covered by our full satisfaction guarantee. That includes stitching quality, magnetic strength, and material durability. No fine print. Just real coverage.
How do I care for the GOGYM BAG?
We’ll email you a care guide after purchase. But in short:
We’ll email you a care guide after purchase. But in short:
Wipe clean with a damp cloth
Do not machine wash
Keep magnets away from sensitive electronic devices
Store in a dry place
Proper care ensures your bag stays in top shape for years to come.
Still have a question?
Feel free to message us on